GYM

  1. 1. Can i bring a guest to the club?

    Absolutely! We understand that one of the best ways to stay with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. If you wish to do so, you must book them in. You can do this by speaking to one of our friendly Membership Consultants.

    We'll show your friend the facilities that are on offer and ask them to sign on our guest register with indemnity waiver. As we are an exclusive members club we'll ask all guests to present their Identity Card. If they wish to use the club facilities after this, they can either join the club or they'll receive access to the same privileges as you for a nominal fee.

     

    2. What are the club opening hours?

  2. You have the flexibility of being able to workout any time, day or night. You can usually start exercising from as early 6am to as late as 11pm weekdays*, 7am to 9pm on weekends* and Public Holidays are generally 9am to 8pm*. It's best to check with your club for exact opening times.

    * Some clubs may differ.

     

    3. Can my children wait for me in the members' lounge while I workout?

  3. No. For the safety of the children and members, children are not allowed into the club except on special occasions where we organise children’s classes/specials.

     

    4. When's the quietest time to visit the club?

  4. On weekdays, the clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere, pay a visit just after lunch or in the afternoon.

     

  5. 5. Are there any social events for members and staff?

    Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the member notices around the club.

  1. 1. Who can I ask if I have trouble using the equipment?

    Our fitness team is always there to help answer your questions if you get stuck.

     

  2. 2. Do I need to bring my own towel?

    A bath towel is provided and you can ask for a small towel to wipe down the equipment after use, so it’s sweat-free for the next user. Do remember to return towels to the designated collection bins/counter after use. Help protect our planet, be environmentally friendly by limiting use to one set per member/guest per visit.

     

  3. 3. How do I use the lockers?

    Our new membership card gives you access to the lockers and doubles up as the locker card. Simply register for and activate the new card at our club reception, and update your personal particulars as well. Once it's done, you may use your new membership card to secure your belongings in the lockers.

    Note: Lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement.

    For further assistance, please speak our reception team in the club.

     

    4. Which clubs have swimming pools?

  4. Clubs with swimming pools currently include 321 Clementi, Capital Tower, Fusionopolis, One George Street, Mapletree Business City and Westgate.

1. What happens if I lose something in the changing rooms?

Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibility at all times.

 

2. What if I lose my membership card?

Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

1. What should I do if the fire alarm sounds?

Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

 

2. Are the team trained in first aid?

Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception.

Membership

  1. 1. How do I join online?
    First, select your preferred Home Club. You can then opt to choose between the customisable MyFit plan, which allows you to pick and choose your preferred class groups, club access level and commitment length or go for the hassle-free Unlimited Access plan for an all-in-one package. Once you have filled in your details and made payment, you will receive a confirmation email with your membership details.

  2. 2. How do I make payment for my membership?
    At the moment, we accept payment via credit card only. All monthly recurring payments will be made via your registered credit card.

  3. 3. What is the difference between MyFit plan and Unlimited Access plan?
    MyFit plan is fully customisable to fit your needs. You can choose the exercise class groups that interest you, or pick your club access levels. If you’re looking for a hassle-free experience, the Unlimited Access plan is an all-in-one package that gives you access to everything you need to stay fit.

  1. 1. How old do I have to be to join Fitness First?

    Memberships are available to individuals who have attained a minimum age of 14 years. If you are under 18, Fitness First requires a parent or guardian to provide approval to enter into a membership agreement and agree to accept responsibility to ensure the member complies with all membership terms and conditions.  

     

  2. 2. When I join can I use all Fitness First clubs in Singapore?

    Yes you can if you have opted for our Platinum Passport membership which allows you access to all Fitness First clubs in Singapore.

     

  3. 3. Can I workout while travelling overseas?

    A Fitness First Platinum Passport membership will give you access to Fitness First clubs within Southeast Asia – Malaysia, Indonesia, Philippines and Thailand. Please speak to our Front of House teams for more details.

     

  4. 4. Can I put my membership on hold?

    Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for more than 1 month with written notice of 1 month. For further information, please refer to our reception team. A freeze fee will be charged.

     

  5. 5. Am I obligated to a long-term contract when I join Fitness First?

    Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

     

  6. 6. What if I want to cancel my membership?

    We hope you have really benefited from your time with us. However if you have to cancel your membership, please contact us at 67139120 for one of our consultants assist you through the cancellation procedure. Open from Mon to Fri (10am to 7pm) Closed on Sat, Sun and PH. Alternatively, please contact us via our Contact Us Page with your request and our consultants will respond to you as soon as they can.

    Please note that cancellation is by appointment only. For all the details around cancelling please refer to our Terms and Conditions (Section 3).

     

  7. 7. What are the Terms and Conditions of a membership?
    We call this our Club Rules and you can view it here.

  1. 1. How much is membership at Fitness First?

    Membership rates vary depending on the type of package that is best suited for you. Please contact your preferred Fitness First club where our staff will be happy to discuss the various membership options available. Find a club >

     

  2. 2. How do I pay for my Fitness First membership?

    Most members pay through auto debit on Credit Cards. Direct debit and upfront term payment options are also available.

  1. 1. What happened to the existing First Club membership benefits?

    With the introduction of the new member benefits scheme, you can now unlock exclusive perks at the start of your fitness journey, rewarding both new and long-time members for your pursuit of fitness with us.

    More notably, you can now unlock benefits much earlier on your membership journey. Previously, only Fitness First members who had been active for a minimum of 10 months were eligible for privileges. With the new member benefit scheme, you can now bring your guests on weekends with the complimentary guest passes you are entitled to, along with attractive referral perks, right from the first day!


    2. Am I eligible for these member benefits?
  2. All Fitness First members will be entitled to the new member benefits. In fact, you will automatically unlock the perks in the Silver Pack on the 1st day of your membership to get you going with guest passes, referral perks and orientation workouts with a Personal Trainer. Members who are active for 10 months and beyond will be entitled to the second bundle of experiences in the Gold Pack, with more perks and benefits to switch up your fitness game with your friends and loved ones.

  3. 3. I have just frozen my account but have fulfilled the minimum number of months required in the scheme. Am I still eligible to redeem my benefits?

    Yes, you can!

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  5. 4. I have been a member for 2 years before I terminated my membership for my work commitment overseas. I am now back and wish to resume my membership. Am I eligible to redeem my benefits?

    We always welcome you back and if you resume your membership less than 12 months after your termination date, you will continue to enjoy the benefits that you were entitled to.

    After the 12-month window, you will be considered as a new member and you will have to unlock the various set of member benefits progressively.

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  7. 5. What are the terms and conditions of the referral program?
    The referral program is only applicable when a member is on a standard membership and refers a person who joins on a standard membership. The referral reward(s) will be effective once your referral(s) are signed up with the first successful auto-pay deduction on their 1st month membership dues. For partially subsidised corporate membership plans, the discount off membership fees will be applied to employee’s portion only. This referral program cannot be used in conjunction with any other ongoing referral promotions, and is not valid for annual memberships and fully subsidised corporate memberships. Other perks may be available for non-standard membership types. Please consult our friendly Customer Service Officers or Membership Consultants for more information.

SELF SERVICE

The Self-Service portal is a one-stop portal where you can get easy access to view your membership details, update some of your personal information and check your payment status.

You can login to the Self-Service Portal via our Fitness First brand website or through the Fitness First Mobile App. It is recommended to login via your home club brand website.

  • On the Fitness First brand website, click on the LOGIN button that is located at the top right corner of the website.
  • On the Fitness First Mobile App, tap on to the MORE section – Personal Details – Edit personal details link to login.

If you have already registered an account on our Fitness First Mobile App, you are not required to register for another new account. To access the Self Service Portal, you can use the same email address and password you used in your Mobile App to login.

However, if you do not have an account registered with our Mobile App, then you are required to register for a new account in the Self Service Portal. Please ensure that you use the same email address that you have provided when you registered for a new membership with Fitness First.

Yes. If you have already registered an account on our Fitness First Mobile App, you can use the same login information as your Mobile App.