a) Membership is personal to the member and is non assignable, non-transferable and non-refundable. A member may not loan his/her membership card to be used by a third party. The Company may assign the benefit of these agreements to any person, firm or company at any time without notice to the member.
b) All new memberships and membership transfers are subject to the approval of the Management. The Management reserves the right to reject an application for membership to the Club for any reason whatsoever.
c) Upon acceptance, the member will be issued with a membership card (which shall remain the property of the Company) and the member shall be entitled to all the rights and privileges under the class of membership. If a membership card is lost or misplaced, the Management will issue a replacement card at a nominal charge.
d) Any member wishing to enter the club without a valid membership card will only be admitted at the absolute discretion of the Management.
e) Comfort Guarantee - You have a 'comfort guarantee' period of 7 days commencing from the date a Contract is formed. If you wish to utilize this period to cancel your membership, you are required to tell us in writing (preferably on the form supplied by us) that you want to cancel your membership during your Comfort Guarantee Period. We will cancel your contract and refund your initial membership payment minus the administrative fee and Body First/PT purchases. Membership is non-transferable during the comfort guarantee period. After the Comfort Guarantee Period ends, if you wish to terminate/cancel the Contract, you must pay certain fees. The particular amount of fees payable varies depending upon the reason that you are terminating the Contract. Please refer to the cancellation provision as outlined for full details in relation to your right to cancel your membership and the fees payable in those circumstances.
f) Membership Categories
i) Club Class – Member can gain access to any Fitness First Premium and Platinum clubs nationwide and worldwide* as well as any Zone and club class clubs.
ii) Zone - Member can gain access to any Fitness First Premium and Platinum clubs nationwide and worldwide* as well as any Zone clubs. Not applicable to any Club Class clubs.
iii) Platinum - Member can gain access to any Fitness First Premium and Platinum clubs nationwide and worldwide*. Not applicable to any Zone and Club Class clubs.
iv) Premium - Member can gain access to any Fitness First Premium clubs nationwide and worldwide*. Not applicable to any Platinum, Zone and Club Class clubs.
v) Home - allows use of the club in which membership was registered.
*This membership allows you 30 complimentary visits every calendar year to clubs in:
- Fitness First Asia
- Fitness First Australia
- Fitness First Middle East
vi) Lifestyle membership is a minimum 12 full month’s membership commitment and cannot be cancelled during this period except as outlined in accordance with Termination of Membership section. Thereafter the contract will continue to run on a month to month basis until cancelled. Time freeze and Pro rata dues are not classified as full membership payment and do not count toward the minimum term.
vii) Lifestyle Plus membership is a minimum of 12 to 36 months of membership commitment and cannot be cancelled during this period except as outlined in accordance with Termination of Membership section. Thereafter the contract will continue to run on a month to month basis until cancelled. Time freeze and pro rata dues are not classified as full membership payment and does not count toward the minimum term.
viii) Premier membership is a month to month continuous membership plan with a minimum commitment of 4 full paying months. The contract will continue to run on a month to month basis until cancelled in accordance with Termination of Membership section. Time freeze and Pro rata dues are not classified as full membership payment and do not count toward the minimum term.
ix) Memberships are available to individuals who have attained a minimum age of 15 years old. A parent/guardian for any applicant below 20 and above 15 must sign on the agreement/paper contract or digital contract as consent for the minor to join the Club(s) and abide the rules and regulations. Alternatively the parent/guardian may produce a signed letter of consent to The Club.
x) A lump sum prepaid term membership plan is available upon request. Prepaid membership dues and freeze fees are non-refundable and non-transferable in any circumstances. Lump sum membership will automatically end at the end of the minimum term unless you choose to renew it.
a) A digitally/electronically signed contract and paper signed contract are legally recognized and shall not be denied of its legal effect, validity, or enforceability.
b) You will be given a copy of digital signed contract upon joining via email that you have provided to us. Alternatively, you may request to have a printed copy from the Club upon joining.
c) A paper form contract may be used at the discretion of the Club. A copy of your signed contract will be scanned and attached to your membership profile.
b) Initial fees and Membership fees are not refundable upon resignation or termination for any reason whatsoever.
c) Monthly subscription is payable on the 1st of every month through credit card/ bank direct debit arrangements as indicated in the front of membership application form upon joining (or on a separate Action Form - whichever the most current). A RM15 late payment fee will be imposed thereafter per outstanding month. Furthermore, for credit card payers, by entering the card details onto our secured enrolment platform, you agree that the tokenised card details will be stored as card on file for recurring and arrears payment. We reserve the right to adjust your monthly subscription fees to the prevailing Direct Debit/Cash rate at this time.
d) Failure to use or non-usage of the Club's facilities does not eliminate the obligation to pay all subscriptions in a timely manner.
e) The credit card/bank direct debit authorization amount must be sufficient to cover at least three months subscription outstanding plus late payment fees. On occasions, bank delays may cause your credit card/direct debit to be inactive for several months. In this case you can make payments directly at the club. Please always update your billing details and contact information with the Club. Fitness First may increase the frequency of billing runs at any time to collect the arrears.
f) The Management reserves the right to cancel any membership on which fees are unpaid for three months or more. Legal action will be taken to recover outstanding dues from the member.
g) Any lapse in membership will require the member to re-join at the prevailing Initiation Fees.
h) Membership Fee Increase:
i) Price promise; Fitness First agrees not to increase the Members' Monthly Dues within their Minimum Contract Period (MCP).
ii) Thereafter Fitness First reserves the right to increase prices of any existing membership option whether individual or under a corporate account, subject to giving 30 days’ notice to the Members by posting such notifications in the club, or by whatever means is deemed appropriate at the time.
iii) Monthly Membership Dues are payable in advance through the autopay system. Fitness First reserves the right to charge a nominal fee in the event of late payment due to unsuccessful collection for whatever reason, or in the event that an alternative method of payment is used.
iv) If membership fees are increased, you hereby authorise the Company to increase any autopay instruction that is indicated in the front of the membership application form upon joining (or on a separate Action Form - whichever is the most current) accordingly.